The Digital Transformation of Insurance
How to Make Your Insurance Agency a Great Place to Work
November 15, 2013
Insurance Journal recently released the winners of “America’s Best Independent Agencies to Work For,” and Watkins Insurance Group is proud and excited to have been selected as the South Central winner. We attribute this award to our culture of mutual respect and an enjoyable workplace, but we also realize that streamlining our processes through technology makes our employees’ jobs easier.
Fostering a Culture of Openness
For us, it’s all about a culture of openness so that everyone feels like part of the team. The offices of our partners and managers are always open, fostering a feeling of togetherness. Annual surveys keep the flow of feedback from staff to partners and managers going strong. This creates a sense of team unity at Watkins, which everyone appreciates. We all work together to make this the best workplace possible.
Remembering to Have Fun
We also make it a point to have fun and reward our employees for the hard work they put in throughout the year. From an annual Halloween cookout complete with costume contests to our festive holiday party, we are always trying to find ways to have fun here. These things come at a cost, but for us, the relationships we build with our staff are priceless and well worth it.
Making Jobs Easier Through Technology
Our focus on technology is not only instrumental to employee satisfaction but also to overall business success. We leverage technology to automate and manage day-to-day operations. With multiple Watkins locations, our agency management system, Applied TAM, centralizes our customer information database. Our employees love the real-time communication capability, which is now our standard for communicating with carriers.
We use Applied CSR24 to provide access to policy information, anytime and anywhere, which our customers have come to expect. The same technology that supports customers’ on-demand access offers a similar benefit to employees who may need remote access. Our employees feel confident knowing the technology in place supports them and fosters a sense of pride with providing our customers solutions that enable them to access insurance information how and when they want it.
Technology is imperative to our agency running smoothly and successfully. But our success is also derived from the innovative culture and positive work environment we have worked hard to develop at Watkins.
Join the conversation – how is your company leveraging technology to boost employee satisfaction and improve business operations?
Hanna Ogle, CIC and CRM, joined Watkins Insurance Group in 2005 as the Personal Lines Manager in the Austin office and has since expanded her role to include Director of Agency Automation. She is a Summa Cum Laude graduate of St. Edwards University in Austin where she obtained a bachelor’s degree in Organizational Communications. In addition, Ogle is a graduate of Hawaii Pacific University with an associate degree in Business Management. She has served on agent advisory councils for various insurance companies and other industry-related organizations. Find out more about Watkins Insurance Group at www.watkinsinsurancegroup.com.