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The Connected Business of Insurance

Topic: customer experience

The Digital Agency: Connecting Minds and Machines

by Trace Meek

Digital technology is integrated into every aspect of our lives. For instance, when you go to the grocery store you can process your own purchases via a […]

Applied Net 2017: Week in Review

by Applied Communications

As more than 3,400 attendees can attest, Applied Net is THE forum to learn about the latest insurance technologies and strategies to prepare your business for digital […]

Technology & Insurance: Yes, They Can – and Should – Coexist

by Matt Simon

I am an insurance advisor in a small town agency in Ohio with five office locations, all located in rural areas. We’ve been around since 1920, so […]

Digital Agency Scorecard: How Does Your Agency Rank?

by Kris Hackney

Digital technology is rapidly transforming the way independent insurance agencies run their businesses. From accounting and administration to customer service and sales, technology has automated these processes […]

Digital Technology Adoption: How Does Your Agency Score?

by Applied Communications

The results of a recent survey conducted by Applied Systems found that the national average for digital technology adoption among independent agencies is only 42%. In a […]


Next-Gen Is Now: Embracing Emerging Technology to Build the Agency of the Future

by Deb Smallwood

In any industry, planning for the growth of technology and innovation to come is critical, and in the insurance industry, it’s even more important. Agencies are becoming […]


It’s a Good Time to Be in Insurance – and 2016 Is Looking Even Better

by Reid French

Today, the insurance industry is healthy and strong, with high levels of organic revenue growth and rising profit margins across the independent agency and brokerage channel. According […]

Milford Insurance

Jack of All Trades: How Growing Insurance Agencies CAN Juggle It All

by Bruce Cox

At a growing independent insurance agency, agency owners wear many hats. In addition to being the person in charge, oftentimes you’re the CSR, producer and operations manager. […]