Topic: customer experience

Digital Agency Scorecard: How Does Your Agency Rank?

Digital Agency Scorecard: How Does Your Agency Rank?

by Kris Hackney

Digital technology is rapidly transforming the way independent insurance agencies run their businesses. From accounting and administration to customer service and sales, technology has automated these processes […]

How Digital Is Your Agency?

Digital Technology Adoption: How Does Your Agency Score?

by Applied Communications

The results of a recent survey conducted by Applied Systems found that the national average for digital technology adoption among independent agencies is only 42%. In a […]

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Next-Gen Is Now: Embracing Emerging Technology to Build the Agency of the Future

by Deb Smallwood

In any industry, planning for the growth of technology and innovation to come is critical, and in the insurance industry, it’s even more important. Agencies are becoming […]

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It’s a Good Time to Be in Insurance – and 2016 Is Looking Even Better

by Reid French

Today, the insurance industry is healthy and strong, with high levels of organic revenue growth and rising profit margins across the independent agency and brokerage channel. According […]

Milford Insurance

Jack of All Trades: How Growing Insurance Agencies CAN Juggle It All

by Bruce Cox

At a growing independent insurance agency, agency owners wear many hats. In addition to being the person in charge, oftentimes you’re the CSR, producer and operations manager. […]

futureofinsurance

The 2016-2020 Technology Challenges Reshaping the Insurance Industry: What They Are and How To Prepare

by Barry Rabkin

Never-Ceasing Customer-ICT Feedback Loop Since the agrarian and industrial eras, society and commerce have been evolving from a Lego block experience, particularly with blocks that didn’t always […]

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The Insurance Producer's Secret to Managing Risk

by Sarah Ratcliffe

Producers today need to be well-versed in a variety of risk to provide customers the service and products they need and expect. A key factor in meeting […]

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Brokerage of the Future: Adapting to 21st Century Technology

by Jeff Purdy

30 years ago, Universal Pictures released Back to the Future, the classic 80’s comic sci-fi adventure film that took Marty McFly and Dr. Emmett L. Brown back […]