Woman in business attire sitting in office, she is looking down at a tablet in her hands.

The Connected Business of Insurance

Topic: customer service

Understanding the Consumers of Tomorrow: What Younger Generations Look For in Insurance

by Applied Communications

Over the past few decades, rapid and increased technological innovation has significantly changed the behavior and expectations of those generations coming after the Baby Boomers, most notably […]

Be There When Your Customers Need You Most

by Applied Communications

Given that the U.S. experienced a historic year of weather and climate disasters in 2017, as an insurance agent it’s important to consider how you will effectively […]

Digital Agency Scorecard: How Does Your Agency Rank?

by Kris Hackney

Digital technology is rapidly transforming the way independent insurance agencies run their businesses. From accounting and administration to customer service and sales, technology has automated these processes […]

Keep Your Feet on the Ground and Head in the Cloud

by Kris Hackney

Has weather ever kept you off the roads and away from the office? Have you ever feared that your data and clients’ data has been exposed to […]

Skyline

Next-Gen Is Now: Embracing Emerging Technology to Build the Agency of the Future

by Deb Smallwood

In any industry, planning for the growth of technology and innovation to come is critical, and in the insurance industry, it’s even more important. Agencies are becoming […]

tips

3 Tips Applied CSR24 Users Should Know

by Bob Zaczynski

Everywhere we go we see people glued to technology. Whether it’s getting directions from point A to B, searching for a great place to eat or browsing […]

[Podcast] Steve Anderson – Why Customer Service Is No Longer Enough

by Applied Communications

Guest: Steve Anderson, Insurance Technology Expert Length: 16:13 Steve Anderson, executive editor of The Anderson Agency Report and recently named a Top 150 LinkedIn Influencer, has been […]