Topic: customer service

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Keep Your Feet on the Ground and Head in the Cloud

by Kris Hackney

Has weather ever kept you off the roads and away from the office? Have you ever feared that your data and clients’ data has been exposed to […]

Skyline

Next-Gen Is Now: Embracing Emerging Technology to Build the Agency of the Future

by Deb Smallwood

In any industry, planning for the growth of technology and innovation to come is critical, and in the insurance industry, it’s even more important. Agencies are becoming […]

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3 Tips Applied CSR24 Users Should Know

by Bob Zaczynski

Everywhere we go we see people glued to technology. Whether it’s getting directions from point A to B, searching for a great place to eat or browsing […]

Steve anderson

[Podcast] Steve Anderson – Why Customer Service Is No Longer Enough

by Applied Communications

Guest: Steve Anderson, Insurance Technology Expert Length: 16:13 Steve Anderson, executive editor of The Anderson Agency Report and recently named a Top 150 LinkedIn Influencer, has been […]

Enhancing Customer Service for Today’s Digital Insurance Customer

by Jim Kerin

We all know that with today’s new technologies, the insurance landscape is changing. This means two things: 1) As an agent, I must continue to offer valuable […]