Topic: digital agency

2016 Best Practices Study – What the Latest Report Says About the Industry
by Applied Communications

Since 1993, Reagan Consulting and the IIABA, “Big I,” have conducted the Best Practices Study to identify the top performing agencies in the United States. Conducted on a three-year cycle, the study measures the operational performance of nominated agencies against critical industry and business benchmarks. As the Best Practices program has grown, being nominated and taking […]

How Digital Is Your Agency?
Digital Technology Adoption: How Does Your Agency Score?
by Applied Communications

The results of a recent survey conducted by Applied Systems found that the national average for digital technology adoption among independent agencies is only 42%. In a time when consumers expect instant access to information and real-time customer service from mobile devices, this finding — indicating that the independent insurance agency channel continues to lag […]

40 Days to Applied Net: 10 Favorite Things from Applied Net 2015
by Applied Communications

We’re 40 days away from Applied Net 2016, and the excitement is growing. This year’s event promises to be bigger and better than ever: inspiring keynotes, engaging education sessions, exciting product sneak peeks, networking and unforgettable evening events. To get ready for the world’s largest meeting of independent insurance professionals, we’re highlighting attendees’ 10 favorite […]

What it Takes to Be a Digital Insurance Agent or Broker Today
by Michael Howe

Technology is now essential to how insurance agents and brokers run their businesses, including how they serve existing clients and attract new ones. To fully realize the benefits of being digital, forward thinking agents and brokers are embracing technology to fully automate all aspects of their operations and customer service. Beyond the four walls of the […]

Digital Agency Series: Build a Better Foundation With Your Agency Management System
by Michael Howe

Every day we hear from our customers that their business is becoming more complex, with nearly every agency diversifying into a range of new lines of business. For example, more and more agencies that traditionally focused on P&C are seeking additional growth by diversifying into Benefits and vice versa. On top of that, agencies frequently […]

Next-Gen Is Now: Embracing Emerging Technology to Build the Agency of the Future
by Deb Smallwood

In any industry, planning for the growth of technology and innovation to come is critical, and in the insurance industry, it’s even more important. Agencies are becoming increasingly aware of the need to embrace technology, but more than that, they’re beginning to see the maturation of existing technologies and how that’s changing the way independent […]

It’s a Good Time to Be in Insurance – and 2016 Is Looking Even Better
by Reid French

Today, the insurance industry is healthy and strong, with high levels of organic revenue growth and rising profit margins across the independent agency and brokerage channel. According to Swiss Re, M&A activity continues to trend upwards in terms of both the number of acquisitions and the average price paid per agency or brokerage. As we […]

The 2016-2020 Technology Challenges Reshaping the Insurance Industry: What They Are and How To Prepare
by Barry Rabkin

Never-Ceasing Customer-ICT Feedback Loop Since the agrarian and industrial eras, society and commerce have been evolving from a Lego block experience, particularly with blocks that didn’t always fit together, to an increasingly more seamless real-time experience. This continual evolution, driven by the requirement to better meet customers’ wants and needs, is accelerated by a never-ceasing […]

Agency/Brokerage Perpetuation
Agency Perpetuation: What You Need to Know
by Sarah Lucas

One of the great things about having your own business is the legacy you create having built it from the ground up. When you’re ready to step back from the helm, you can then either sell it, or pass it down to your chosen candidate to run. In particular, when it comes to perpetuation, our […]