Executive Vice President of Customer Experience
Kristin Hackney, Executive Vice President of Customer Experience, is responsible for Applied's customer delivery strategy and operational execution for the Company's Professional Services, Support and Cloud-based solutions.
How We Make Our Customers Know They Are #1
As I think about my own trajectory as a consumer, it’s amazing to reflect on how I’ve changed, or rather, how my options have expanded – how I order food, summon a ride, consume media, make a reservation, replace common household items.
Survey Says: Insurance Agencies Progress Towards Digital Transformation
Technology is rapidly changing the world we live in. It has created a new kind of consumer who expects mobile access to information and online self-service from every company they do business with – and insurance is not immune.
How to Lead Change Management: 6 Guiding Principles
Today, it’s critical for agencies to evolve business operations and adopt technology to keep pace with consumer demands.
Digital Agency Scorecard: How Does Your Agency Rank?
Digital technology is rapidly transforming the way independent insurance agencies run their businesses.
Keep Your Feet on the Ground and Head in the Cloud
Has weather ever kept you off the roads and away from the office? Have you ever feared that your data and clients’ data has been exposed to external threats?
Want to receive the latest updates from the Applied blog?
Fill out the form below for the latest posts delivered right to your inbox.