Author Spotlight
Kristin Hackney
Former Executive Vice President of Customer Experience
Kristin Hackney, Former Executive Vice President of Customer Experience, was responsible for Applied's customer delivery strategy and operational execution for the Company's Professional Services, Support and Cloud-based solutions.
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Business Continuity
In the Midst of a Global Pandemic, Don’t Lose Sight of Data Security
As the world navigates the global COVID-19 outbreak, individuals and companies alike need to be more aware than ever of the threats from opportunistic cybercriminals.
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Business Continuity
Beyond the Office: Interacting with Policyholders Wherever They (and You) May Be
At times when your physical office location is closed, your agency or brokerage can provide customers uninterrupted service through an omnichannel delivery model.
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Business Continuity
Customer Appreciation: Helping Protect What Matters Most
As businesses, our customers are core to the mission we live and work by each and every day. It is critical to keep customers happy in order to retain them and remain successful.
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Best Practices
How We Make Our Customers Know They Are #1
As I think about my own trajectory as a consumer, it’s amazing to reflect on how I’ve changed, or rather, how my options have expanded – how I order food, summon a ride, consume media, make a reservation, replace common household items.
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Best Practices
How to Lead Change Management: 6 Guiding Principles
Today, it’s critical for agencies to evolve business operations and adopt technology to keep pace with consumer demands.
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Industry Trends
Digital Agency Scorecard: How Does Your Agency Rank?
Digital technology is rapidly transforming the way independent insurance agencies run their businesses.
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Cloud
Keep Your Feet on the Ground and Head in the Cloud
Has weather ever kept you off the roads and away from the office? Have you ever feared that your data and clients’ data has been exposed to external threats?
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