Digital Transformation | Read Time: 2 Minutes

What Chatbots Mean in Claims Management

August 1, 2019

By: Michael Howe

Man using mobile smartphone sitting in vehicle with door openIf you attended Applied Net last year, you may remember that we introduced and demonstrated an early prototype of a new chatbot capability to be made available in Applied MobileInsured™ this year. For those of you who did not attend, the essential idea behind this feature is to remove friction from stressful situations by making it easier for insureds to submit a claim via an automated chatbot.  Well, I’m happy to announce that the virtual assistant for claims management capability is now available in the latest release of Applied MobileInsured.

Through our partnership with Google, we were able to leverage Google’s artificial intelligence powered chatbot technology to develop this capability. Your agency can now provide the option for your customers to submit an auto claim from the convenience of a mobile app, branded to your agency. With cutting-edge AI technology, the chatbot collects details on the claim in a simple, conversational interaction. Once the claim has been submitted, you have the option to respond to the insured, keeping that personal touch in their time of need.

Watch the video below to see how our virtual assistant can provide a quick, convenient claims experience – right at the moment when your customers need you most.


Learn more about Applied MobileInsured and other ways this tool can help you deliver superior customer service.

Also, if you haven’t already registered for Applied Net 2019, I encourage you to do so now so you can get an early look at some of the emerging innovations we have in store for the future.

Michael Howe

Michael Howe, Senior Vice President of Product Management, is responsible for the strategic direction of the Applied product portfolio. Howe joined Applied in 2013 with more than 20 years of experience in enterprise software. He formerly served as Senior Vice President of Marketing and Product Management at Aptean, a global provider of industry-focused enterprise software. Prior to Aptean, Howe held senior executive management positions at SAP and other leading software companies. Howe began his career as a software engineer at Great-West Life Assurance, where he was responsible for developing custom-built Oracle applications. He holds a bachelor's degree in Computer Science from the University of Colorado Boulder, and a master's in Business Administration from Harvard Business School.