Business Continuity | Read Time: 2 Minutes

What Chatbots Mean in Claims Management

March 27, 2020

By: Michael Howe

Man using mobile smartphone sitting in vehicle with door open

To remove friction from stressful situations, we introduced a feature available in Applied MobileInsured that makes it easier for policyholders to submit a claim via an automated chatbot.

Through our partnership with Google, we were able to leverage their artificial intelligence (AI) powered chatbot technology to develop this capability. Your business can now offer this option to your customers for automobile claim submissions from the convenience of a mobile app, branded to your business.

With cutting-edge AI technology, the chatbot collects details on the claim in a simple, conversational interaction. Once the policyholder has submitted the claim, you have the option to respond, keeping that personal touch in their time of need.

Watch the video below to see how our virtual assistant can provide a quick, convenient claims experience – right at the moment when your customers need you most.


If you’re an Applied MobileInsured customer, visit Applied University for additional resources and training available to you.

If you’d like to learn more about offering a chatbot to your customers, let’s connect:


Michael Howe Headshot

Michael Howe

Michael Howe, Executive Vice President, Product Management, is responsible for the strategic direction of the Applied product portfolio. Howe joined Applied in 2013 with more than 20 years of experience in enterprise software. He formerly served as Senior Vice President of Marketing and Product Management at Aptean, a global provider of industry-focused enterprise software. Prior to Aptean, Howe held senior executive management positions at SAP and other leading software companies. Howe began his career as a software engineer at Great-West Life Assurance, where he was responsible for developing custom-built Oracle applications. He holds a bachelor's degree in Computer Science from the University of Colorado Boulder, and a master's in Business Administration from Harvard Business School.